Shipping & returns at ProBrace - ProBrace
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Shipping & returns

SHIPPING COSTS
Shipping costs are unfortunately inevitable, but by choosing smartly you get the most out of shipping. In the check-out process you will be shown various carriers and shipping options. The shipping and handling costs can vary per order.


The Netherlands

  PostNL DHL
Delivery by letter in the letterbox with stamp (without Track & Trace) € 1.95 -
Delivery via letterbox package (incl. Track & Trace) € 3.95 € 3.95
Service point delivery € 3.95 € 3.95
Delivery via package € 3.95 € 4.95
Evening delivery € 6.95 € 6.95
Pick up by appointment at ProBrace in Amersfoort, NL Free Free



Belgium

 

Bpost

  PostNL

Service point delivery € 3.95 € 3.95
Delivery via package € 3.95 € 4.95
Delivery via letterbox package € 6.95 € 6.95
Pick up by appointment at ProBrace in Amersfoort, NL Free Free



Germany

 

PostNL

DHL  

Service point delivery € 3.95 € 3.95
Delivery via package € 4.95 € 4.95
Pick up by appointment at ProBrace in Amersfoort, NL Free Free



Other countries

 

  PostNL

DHL

Austria € 9.95 € 12.95
France € 9.95 € 19.95
United Kingdom € 12.95 € 14.95
Luxembourg € 12.95 € 12.95
Denmark € 14.95 € 29.95
Italy € 14.95 € 24.95
Spain € 19.95 € 24.95
Portugal € 19.95 € 24.95


For different destinations, you can always contact us.
(All our shipping costs include VAT)

Worldwide shipping!

ProBrace ships worldwide on request! If the desired destination is not in the overview above, please contact us for a custom quote. Note: Import taxes may still have to be paid in the country of destination.




FREE SHIPPING
With an order in the Netherlands, Belgium and Germany (with the exception of evening deliveries) above € 40, all shipping and handling costs will be canceled! This is (unfortunately) not yet applicable for all other countries.


HOW WILL YOUR ORDER BE SHIPPED?
Your order will be shipped via PostNL or DHL . Depending on what you order and to which address the order should be sent, you will see various shipping options in the check-out. This way you always choose the carrier and the shipping process yourself (mail, letterbox package or package).

Do you need your order urgently? Always choose shipping per package, this is the fastest shipping method. Packages are given priority (in case of crowds) over letterbox packages and letter post by all carriers. As soon as your order is ready for shipment, you will receive an email with the Track & Trace code, so you can easily track your order.

We ship worldwide and via different carriers, please contact us for the most current shipping rates.


NOT AT HOME?
Are you not at home when your package is delivered? Then the carrier will try to deliver the package to your immediate neighbors as standard. Is this not possible too? Then the delivery person will leave a message for you. For the most current information, please refer to the Track & Trace information of the carrier.


COLLECTION FROM PROBRACE
Collection from ProBrace is only possible by appointment, within the indicated opening hours. As soon as your order is ready, we will contact you to schedule a collection appointment. The collection is completely free of charge.


DELIVERY TIMES
ProBrace tries to ship your order (if in stock) within 1 working day and we apply the policy 'ordered before 17:00 on working days, delivered tomorrow! *' . However, the exact delivery times are stated separately for each product and are visible on the product pages (after choosing the correct product variant). We only process your order after receiving a successful payment. If your product is (temporarily) unavailable or deviates from the standard delivery times, we will inform you about this.

* If you place a successful order with ProBrace before 17:00, we will ship it (if in stock) the same working day. It is possible that shipments from the carrier are delayed. You will be kept informed of this by the Track & Trace page. Without extraordinary factors, you can expect the delivery schedule below:

Day of order (before 5 pm) Day of receipt
Monday Tuesday
Tuesday Wednesday
Wednesday Thursday
Thursday Friday
Friday Saturday
Saturday (before 11.59 pm) Tuesday
Sunday (before 11:59 pm) Tuesday



CANCEL
Canceling an order is free of charge as long as it has not yet been sent. If you cancel the order after it has been sent to you, you must refuse the package upon delivery. If ProBrace has already received a payment from you, we will refund the entire purchase price (incl. Shipping costs) within 14 days after cancellation.


RETURNS / COOLING PERIOD
In the unlikely event that you are not satisfied with the order, you have 14 days to return (part of) your order. You can return via our return portal. You will find the link to the return portal at the bottom of the last email you received from us, with the subject; "Your order [order number] has been delivered".

Here you can easily create a shipping label without paying directly, after which you hand in the letterbox package or package at the chosen drop-off point (PostNL or DHL). You pay € 4.95 for returns from the Netherlands, and € 6.95 for returns from Belgium and Germany. We settle these costs with the refund of your return shipment.

ProBrace will refund the entire purchase price, including the calculated shipping and payment costs. The shipping costs for returning are for your account. The shipping and payment costs are also at your expense when returning part of your order. The purchase price of the part of the order returned by you will be refunded to you. In that case, shipping and payment costs are not refundable.

However, if you want to determine yourself with which you return the package, the return costs are fully for your account. You send the package to:

ProBrace
Returns department
Wiekenweg 61
3815 KL Amersfoort
The Netherlands

If you choose not to offer your package via our return portal, but to send it to us via a Post Office or other delivery point, you will receive a Track & Trace code. If you choose to send the return without a Track & Trace code, the shipping process is entirely at your own risk. Without a Track & Trace code, we cannot check what happened to your return during the shipping process. Therefore, keep this code safe. If the return does not arrive at our place, we can therefore not process your return and any refund.

At ProBrace you have a cooling-off period of 14 days to return the product without giving reasons, starting on the day after delivery. An exception to this are personalized / customized products and all toe items related to hygiene, if the seal is broken. The product can, if reasonably possible, be returned in its original condition and undamaged, in the most original packaging possible. If the returned product shows culpable damage, this will be reasonably deducted from the amount to be refunded. You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.


REFUNDS / CREDITATION
The IBAN number you provide for the refund must be the same as the account number of which you made the payment to ProBrace. This is due to possible fraud with refunds.

Any amounts already paid will be refunded to you as soon as possible, but no later than 14 days after your cancellation notice. We may wait to refund until we have received the products or you have demonstrated that you have returned the goods, whichever comes first. We will refund you with the same payment method as you originally paid, as far as technically possible.